Answers to your Questions

SHIPPING INFORMATION

Shipping Policy

• Orders are processed and shipped from Yellow Springs, Ohio.

• Domestic orders with a physical address are shipped UPS Ground.

• Domestic orders with a P.O. Box are shipped USPS.

• Please allow 4-7 days for delivery.

• Orders are processed Monday – Friday, excluding holidays. Orders received on       weekends, holidays and after 12pm Eastern Time will be processed the next business day.

• An $11.00 charge per package will be applied to orders submitted with an incorrect or incomplete shipping address.

Do You Ship Internationally?

International orders are shipped USPS Express at a rate of $40. Asanda Imports, LTD is not responsible for customs fees incurred from importing goods. All international orders are subject to local duties and customs fees. These fees are the responsibilities of the recipient. Please allow 7-10 days for delivery.

Orders are processed Monday – Friday, excluding holidays. Orders received on weekends, holidays and after 12pm Eastern Time will be processed the next business day.

An $11.00 charge per package will be applied to orders submitted with an incorrect or incomplete shipping address.

How Long Will It Take To Get My Package?

For sales in US & Canada, Please allow 4-7 days for delivery.

For international sales, please allow 7-10 days for delivery.

Orders are processed Monday – Friday, excluding holidays. Orders received on weekends, holidays and after 12pm Eastern Time will be processed the next business day.

What Shipping Methods Are Available?

Domestic orders with a physical address are shipped UPS Ground.

Domestic orders with a P.O. Box are shipped USPS.

Please allow 4-7 days for delivery.

Orders are processed Monday – Friday, excluding holidays. Orders received on weekends, holidays and after 12pm Eastern Time will be processed the next business day.

An $11.00 charge per package will be applied to orders submitted with an incorrect or incomplete shipping address.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept American Express, Visa, Mastercard, Discover and all forms of payment accepted through Paypal.

Is Buying On-Line Safe?

Our store and credit card processing are all secure, and should be considered safe.  All payments are through Paypal. No credit card information is stored on our sites.

SHOPPING INFORMATION

How do I place an Order?

  • Chose the item you wish to purchase and select the size and quantity
  • Click ADD TO CART
  • When all items you wish to purchase are listed in your cart, click CHECKOUT

We accept American Express, Visa, Mastercard, Discover and all forms of payment accepted through paypal.

Please note: Adding an item to your cart does not hold the item for a later shopping session.

How Can I Cancel Or Change My Order?

Please Contact Asanda Imports for any questions on returns, exchanges, or changes with your order. Contact Us

Do I need an account to place an order?

Although you are able to create an account, you don not need an account to make purchase. You may proceed through the check out process as a “guest”.

How Do I Track My Order?

Once your order is processed and shipped, you will be emailed a tracking number from UPS, or USPS.

Who should I to contact if I have any queries?

Contact Asanda Import for any further questions. Contact Us

How Can I Return a Product?

Please contact Asanda Imports for specific information on returns. Contact Us

Any unanswered questions? Contact Us